www.BeiTesori.com

Monday - Saturday, 9:00am - 5:00pm cst

Privacy

We will not provide your personal information to any third party under any circumstances. We respect your privacy.

Payment

We accept Visa, MasterCard, Discover, and American Express credit cards. All transactions involving the transfer of funds is performed through PayPal because it provides a safe and secure service, however, you do not need an account with them to make your payment. All credit card and personal information is transmitted securely using SSL encryption.

Project Timeframes

Everything that we sell is hand painted and made especially for you. After the payment process has been completed your order is placed on our Project List. Due to the volume of orders that we receive each day the average timeframe necessary to complete orders is see here (with the exception of wood items that have to be hand cut that will require more time). This will change from time to time throughout the year as some seasons are busier than others. Sometimes we receive an overwhelming amount of orders in a very short period of time that will increase your wait time, and the adjusted wait time will be indicated in your Order Confirmation email. If there is a project time listed with an item on a particular page, the new timeframe provided in your Confirmation Email will supersede this date. We are trying very hard to delete all dates within the pages of our website to eliminate confusion, so please bare with us. Please refer to our current timeframes HERE.

We try very hard to accommodate Due Dates and Baby Shower dates whenever possible even if it means bumping your order ahead by a week or two, however, we can only do this for a couple/few orders each month so that it does not effect orders that have come in earlier and we are able to keep the momentum going on current orders.

If you are looking to purchase art or decor quickly we do have pieces that have already been painted and are ready to ship to you. Some of these items that are ready to go can even be personalized for free before we send them to you! It couldn't get much better than that! Click HERE if you would like to see art & decor that is ready to ship!

Expedited Services

We're here for you when you need your item's quick! If you can't wait for your order and you need it 'yesterday', we can help! We can complete your order in as soon as 3 days! The fee to rush your order depends on the total amount of your purchase. For more information click HERE.

Shipping

Shipping charges are determined based on the total amount of your order. These rates apply only to orders shipped within the contiguous 48 United States. USPS is our standard carrier and most packages are shipped via Priority mail. When shipping outside the contiguous United States or to AFO/FPO addresses, Bei Tesori Boutique may ship via another carrier. Express Shipping (2 Day, or overnight) is available upon request for an additional fee. International shipping is also available. Please contact us for pricing and availability. We are not responsible for packages if they are provided to the shipping company on time but they arrive late due to unforeseen circumstances and delivery delays that are out of our control.

Insuring Your Packages

Insuring your packages is SO important! Insurance is offered to everyone and is highly recommended for your protection as we are not responsible for lost or damaged parcels once they leave our studio. Should your parcel not arrive safely to it's destination you will then have the benefit of receiving a replacement from Bei Tesori Boutique or a refund via USPS insurance should it be necessary. This will only apply to you if you purchase USPS Insurance.

Shipping fees do not include insurance as this is an optional service. If you would like your items to ship insured (and we highly recommend that you do this), you can add the appropriate fee to your shopping cart while adding other items to your cart. To review current Insurance Rates or to add Insurance to your shopping cart, click HERE. All fees and restrictions related to insuring your parcel are set forth by the United States Postal Service.

Returns/Refunds

Bei Tesori Boutique is committed to courteous service and customer satisfaction. If for any reason you would like to cancel your art and/or decor order, and we have not begun your artwork, we will gladly issue you a refund. Refunds will be processed within 14 to 30 days of your request.

All requests must be approved by Bei Tesori Boutique prior to being returned, and conform to the policies outlined below.

All returns on non-personalized art/decor and items that were not custom made/painted must be in their original and new condition, and include all original shipping material to protect the item(s) while being delivered back to us in order to receive a full refund or exchange. If we determine that an item has been used, damaged, or packaged improperly and damage has occurred during shipping as a result of poor packaging, the customer will be subject to a 50% restocking fee, or the package will be returned at the customer’s expense depending on the amount of damage. We highly recommend that you insure packages being returned to us.

Returns cannot be accepted on personalized or custom designed special orders or sale items. If these are returned, they will be sent back at the customer’s expense.

If you received free shipping or discounts on the original sale, and the item is returned, you will receive a credit with actual shipping costs and discounts taken out.

We are not responsible for packages if they are provided to the shipping company on time but they arrive late due to unforeseen circumstances and delivery delays that are out of our control. Therefore, refunds or discounts will not be accepted.

There are no refunds for web art, graphics, web illustrations or web templates.